![]() You can use the Authenticator app in multiple ways: ![]() Two-step verification uses a second step like your phone to make it harder for other people to break in to your account. Two-step verification helps you to use your accounts more securely because passwords can be forgotten, stolen, or compromised. The Microsoft Authenticator app helps you sign in to your accounts when you're using two-step verification. Also, you can get more info about what to do when you receive the “ That Microsoft account doesn't exist” message when you try to sign in to your Microsoft account. If you're having issues signing in to your account, see When you can't sign in to your Microsoft account for help. If you're an administrator, you can find more information about how to set up and manage your Azure Active Directory (Azure AD) authentication environment in the administrative documentation for Azure Active Directory. Both Duo Mobile and Authy suggest that not encrypting the account names or sites can help with account recovery, but that claim rings hollow to us: Knowing which accounts have two-factor authentication enabled doesn’t ease the process of getting back into an account.This content is intended for users. Better yet, we’d prefer the company didn’t collect this data at all. Authy recently updated its privacy notice to include more information about what the company can access and added in an email to us that, “Access to this information is limited to employees who either support Authy or have a valid need-to-know.” We appreciate the addition to the policy but think this information should be in the app, as well. Unlike Duo Mobile, which stores the backup on either iCloud or Google Drive, Authy stores the backup on its own servers, which theoretically gives the company access to those details. Security researchers at Mysk also found this same info was sent in analytics, which may be linked to your email address and phone number. Similarly to Duo Mobile, Authy’s backups don’t encrypt some information that you might expect it to, sometimes including the name of the website and a username (you can edit these, but we suspect few people bother to do so). But for most people, the potential security risk of backing up codes online is outweighed by the fear of being locked out of accounts for good, so for the apps that do offer backups, we looked for clear explanations of how the backups worked, where they’re stored, and how they’re encrypted. So we looked for authenticators that left this feature opt-in. Optional backups: The security researchers we spoke with said they don’t recommend backing up or syncing a two-factor authentication account because then your tokens are on the company’s servers, which could be compromised.Going with a reliable company helps guarantee continued support for new mobile operating systems and tech support if something goes wrong. Reliability: Pretty much anyone with an app developer license can make an authentication app, so when it came to security, we looked for apps that are open source or run by well-known companies like Google, Twilio, Cisco, or Microsoft. ![]() We also appreciate a search bar so you can find a specific app or website.
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